HOW OUR CLIENT SERVICES TEAM CAN TRANSFORM YOUR NEXT TRIP
Travelers seeking a more elevated experience often contemplate the many benefits of a private jet charter. The exclusivity and convenience alone are major draws when you desire an added element of control and enjoyment. Whether traveling for business or pleasure, a private jet charter greatly enhances the overall experience. However, it is important to consider what type of private charter journey you desire to get the most out of your travels.
To achieve this, you need to select a private jet charter provider that offers a comprehensive suite of resources and support and can make all your travel desires a reality. Unlike your average charter provider, FXAIR offers a global network of aviation solutions, professionals and aircraft. This advantage allows us to curate and execute trips to your exact specifications and in line with even the most discerning travelers’ standards.
From the moment you pick up the phone, a dedicated Private Aviation Advisor is on the other end of the line to serve as the liaison between you and our Client Services team. This personalized approach is present throughout your entire FXAIR experience and why we pride ourselves on being the exclusive provider of premium, on-demand charter.
Learn more about how our Client Services team enhances every journey and transforms your next charter from average to extraordinary.
A PERSONALIZED TOUCH
At FXAIR, we approach every interaction with our signature white glove service. That means from quote through arrival, our Private Aviation Advisors, along with our Client Services team, handle every touchpoint with the utmost care. While our Private Aviation Advisors serve to familiarize themselves with your unique preferences, requests and needs, our Client Services team will address all mission-critical information.
You can expect the FXAIR Client Services team to cover logistics like passenger details, luggage expectations and ground transportation requirements. Your Private Aviation Advisor serves as your single point of contact with the Client Services team to ensure a personal atmosphere and concierge-like treatment throughout the entire process.
THE DIFFERENCE IS IN THE DETAILS
The first step in experiencing the FXAIR white glove service is requesting a quote, where a Private Aviation Advisor is there to present flight options with a personal touch. From there, you can review flight recommendations with tailored guidance from your Private Aviation Advisor. Your Advisor will also be able to familiarize you with some of our membership options, should that be an advantageous choice for your unique flying habits. Once your trip is booked, your Advisor will handle communications between you and the Client Services team to discuss all travel logistics and ensure any special needs or travel necessities are covered.
For details regarding the in-flight experience, the FXAIR team consistently exceeds the standards of most charter providers. For catering, you will be offered the FXAIR In-Flight Menu, where you can select from a variety of courses and dishes that fit your palate and itinerary. This menu is even complimentary for Aviator and Aviator+ members.
Another added benefit of our Client Services team is access to global resources to help make your flight a reality. Whether you are flying on an FXSelect or an FXAIR-Approved Curated Network aircraft, our team will engage directly with the appropriate parties to successfully execute every detail of your flight.
Once our Client Services team confirms all the details of your trip, they will send your itinerary to you and your Advisor the day before your flight. This easy-to-reference guide will include:
· Date, departure time, trip route, flight time and expected time of arrival
· Departing FBO address
· Assigned aircraft type and specific tail number
· Names of pilots and passengers
· Catering order
Right before your flight, your Advisor and the Client Services team will provide a flight status and up-to-date time of departure, confirm any changes and advise on factors like weather or air traffic mandates that could impact your itinerary.
When you reach your destination, your Advisor will reach out to confirm that your flight went as planned, your experience was premium and then gather any additional feedback. They will also make sure to record any preferences for future flights and inquire if you would like to book any further flights with FXAIR.
A CUSTOM APPROACH FROM START TO FINISH
The comfort, convenience and indulgence of the FXAIR white glove service cannot be overstated. This hands-on, concierge-like service from the moment you call to the moment you land and beyond truly makes every journey a convenient, elevated experience. Where many providers or basement brokers may only book the aircraft for you, our Private Aviation Advisor communicates with our Client Services team every step of the way for a seamless, sophisticated journey every time.
To learn more about how our Client Services team can transform your next trip, reach out to a Private Aviation Advisor today.